NEXUSEmail, 24/7
Email [email protected] at any time for product questions, setup guidance or technical support.
Nexus support
A fully supported product. Help whenever you need it.
Nexus is backed by an established support process, detailed guidance and a team available 24 hours a day, seven days a week by email and WhatsApp.
Here when you need us
Support built around real homes.
Comprehensive setup and operating instructions are included with Nexus. If anything is unclear—or you simply want to ask how best to achieve something in your home—we are here to help.
Support requests can be made at any time. Response and resolution times depend on the urgency and complexity of the request, but every enquiry follows the same clear support process.
A clear process
From question to resolution.
Whether you need a quick answer or a technical investigation, your request is recorded, reviewed and followed through.
Tell us what is happening
Send the question, issue or idea by email, WhatsApp or the support form. Screenshots and a clear description help us respond quickly.
We review and respond
Your request is reviewed through the established Nexus support process and routed to the right person, including the development team where needed.
We stay with it
We will provide guidance, investigate technical issues and keep you informed until the request has a clear outcome.
Development and community
Help shape what Nexus becomes.
The public roadmap provides a deliberately simple view of current priorities. More detailed product conversations take place with the Nexus development community on Discord.
Ideas are welcome
Built with the people who use it.
We actively encourage feature requests and will endeavour to complete as many as possible, provided they support the Nexus goal: creating the best possible interface for the home.